"Helping you to help your customers"

Combining language skills with your company’s customer-service expectations, Language Key offers a unique and completely tailored solution to your customer service or frontline staff language requirements.

Detailed research and design stages take into account:

• Level of English competency
• Analysis of your company’s products and services
• Collection of samples, such as common enquiries, replies to those enquiries, complaints and complaint handling
• An insight into the customer service methodology

Presentation in the classroom is from a language focus, although elements of customer service training are incorporated into the programs.

The aims of any program are:

• to build confidence when dealing with native speakers
• to introduce and expand on appropriate language structures when serving or dealing with a customer to maintain a high level of professionalism
• to improve fluency and tone of the voice to sound helpful and sincere
• to remove errors for accuracy
• to provide controlled and freer practice opportunities in the form of role-plays to bring everything together

In addition, follow-up activities can be arranged, such as consolidation and revision workshops, mystery shopper exercises or other work-based assessments.

Tailored skills-based language programs have been designed and conducted for areas such as:

• Call Centres – Telephone Operators and Sales staff
• Retail stores – Sales Assistants
• Hotels – F and B, Front-desk, Concierge, Housekeeping, Sports and Recreation, etc
• Transportation – Platform Assistants and Airport Ambassadors
• Banking – Tellers, Branch Managers etc
• Property – Sales staff and Estate Agents
• Telecommunciations – Field Engineers and Sales Staff