“Intensive programs targeting your staff’s needs – Applying what they learn into their work immediately”

Language Key offer a wide variety or workshops for your general and customer service staff covering spoken and written language skills for the workplace lasting between one to four days.

All our workshops can be tailored and adapted to meet the learning objectives of your company and the needs and proficiency of your target audience. This is achieved by incorporating relevant and applicable language structures, sample documents, work-related role-plays and case-studies into each program.

The following are a sample list of workshops we offer to clients:

Oral Communication Skills

• Communicating Effectively Through the Phone for Office Staff
• Communicating in English for Customer Service Staff
• Cultural Awareness & Socializing with Foreigners
• Effective Communication for Call Centre Staff
• Oral Communication Skills for Sales Staff
• Selling Through the Phone
• English for Hospitality F & B, Housekeeping, Front Desk etc.

Writing Communication Skills

• Writing Clear & Accurate E-mails & Memos
• E-mail Netiquette – Writing Customer-focused E-mails
• E-mail Netiquette – IT Support Staff & Internal Users
• Customer Service - Writing Replies to Complaints & Enquiries
• Writing Effective E-mails for Merchandisers
• Selling your Idea – Writing Effective Sales Correspondence
• Writing Effective Incident Reports
• Writing Skills for Property Management Staff – Circulars & Notices
• Effective Minute Writing